SeaPort-e

eFAST INFORMATION

CONTRACT NAME:
SeaPort-e Multiple Award Contract (MAC) for Professional Support Services as required by Virtual Systems Command (NAVSEA, NAVAIR, NAVSUP and SPAWAR), its related Program Executive Offices (PEOs) and field affiliates
CONTRACT NUMBER:
N00178-13-R-4000
PRIME CONTRACTOR:
Zephyr Technology Group
SPONSOR:
Virtual Systems Command
CONTRACT EXPIRATION DATE:
04/04/2019
FEATURES AND BENEFITS:
The SeaPort-e MAC is an ID/IQ contract providing the full range of professional support services.

Professional Support Services Covered

ZTG provides engineering, technical, programmatic and professional support services to Virtual Systems Command, its related PEOs and field activities through all phases of ship and weapon system life cycle – technology development, including:

Concept exploration
Design
Specification development
Construction/production
Test and evaluation
Operation
Maintenance
Improvement/modernization

Support is provided for Battle Force units, including but not limited to ships, submarines, boats, crafts, shore facilities, systems and equipment of U.S. Navy, Foreign Military Sales (FMS), other DOD/Civilian agencies, and other participating navies.

The scope of this contract also includes professional support services to assist in the development, review and execution of mission program areas. The Statement of Work (SOW) is designed to include all aspects of professional support services required by the Virtual Systems Command, its related PEOs and field affiliates.

Zephyr Technology Group (ZTG) 6402 Arlington Blvd
Falls Church, VA 22402
ZTG Contact: awieder@ztech-group.com
Adam Wieder, Executive Vice President and SeaPort Manager – (703) 298-1825

Quality Plan

Our management approach includes implementation of a Quality Assurance Plan (QAP) to ensure that we meet the requirements of each task order. The objectives of the QAP are to (1) achieve an exceptional level of customer satisfaction; (2) deliver solutions that address the business need of the agency and (3) provide all contract deliverables in a timely and cost-effective manner.

Zephyr Technology Group will integrate the proposed quality assurance (QA) function with day-to-day quality control (QC). In this way, quality will not be a theoretical concept but will be implemented across all contract operations through a series of rigorous quality checks and standards.

Quality Services Team

Our proposed Quality Services Team (QST) will be responsible for managing the QAP.

The roles and responsibilities of the QST are summarized.

Roles and Responsibilities of the Quality Services Team

Role
Responsibility

Quality Services Manager

Manage all aspects of the QST
Lead training and implementation of the QAP throughout the contract
Refine the QAP on a continuous basis
Address specific customer complaints and issues
Address major performance issues with the Program Manager

Task Quality Services Representative

Identify and investigate performance issues in the Task Order
Work with the technical point of contact and the COTR to ensure that quality issues are resolved expeditiously
Work with technical team to perform root-cause analysis
Support QST Manager in conducting QAP training and refining the QAP

Process Specialist

Capture and document processes and procedures in use by the task order personnel
Using quality standards, review, streamline, and increase quality of processes throughout task order performance
Perform root-cause analyses
Work with Task Manager to develop performance reports

The QST assists the contract staff in drafting processes and procedures, performing root-cause analyses, preparing performance reports, and investigating and addressing specific performance issues.

The Program Manager escalates risks that may impact contract performance. Risk items requiring more extensive intervention will be handled as follows: